What People Say When They Call About a Fridge
The first question on a refrigerator call is always the same, and it decides everything: is the freezer still cold?
What Fails on a Refrigerator
A handful of parts account for most of the calls.
The sealed system
Compressors and the refrigerant circuit are a different kind of job from everything above. When the description on the phone already points there, Aaron will say so before anyone drives out, and will give you the name of a refrigeration technician he refers those jobs to or a straight recommendation on replacing the machine.
What We Fix on a Refrigerator
Repair or Replace a Refrigerator?
On refrigerators this question usually answers itself, because it maps almost exactly onto the sealed-system line.
Outside the sealed system, the repair is nearly always worth doing: a fan, a defrost heater, a water valve, an ice maker, a board. These are modest parts on a machine that's otherwise sound, and a fridge with a dead evaporator fan is not a dead fridge.
Inside the sealed system, the arithmetic turns hard. A compressor or a refrigerant repair on a domestic refrigerator is expensive work, and on most machines it lands close enough to a replacement that replacing is the sensible answer. That's what we'll tell you.
How the same question looks on other appliances→
What It Costs
$100 service call, applied to the repair if you go ahead within thirty days. After thirty days, a return visit is a further $50 to $100.
One thing worth knowing: if the phone description already sounds like a sealed-system fault, Aaron will say so on the call rather than have you pay $100 to hear it in your kitchen.
You get one all-in figure before anything starts, covering parts, labor, tax and the service call.
Exclusions to the 90-day warranty are listed in full on the FAQs.
How the Visit Goes
What the Local Water Does to a Refrigerator
A refrigerator is plumbed, and that is the part people forget. The water line, the inlet valve behind the machine and the filter inside it all see whatever comes out of the tap.
Trussville is the one town whose utility publishes descaling advice of its own
What Customers Say
Every review Aaron has, live from Google, in the customer's own words and under their own name.
Questions We Get Asked
My fridge is warm but the freezer is cold. Is that expensive?
Usually not, and it's the best news you can get on a refrigerator call. It means the sealed system is fine. The parts it is likely to be are listed above.
Nothing is cold at all. Can you help?
Call and describe it. When nothing is cold anywhere it usually points at the sealed system, and Aaron will tell you on the phone whether it's a job he can take, rather than after a service call.
Which refrigerator brands do you take?
Mainly Whirlpool, Frigidaire and GE, freestanding. If yours is something else, ask.
My freezer is iced up. Should I unplug it to defrost it?
Please don't. A badly iced freezer that gets unplugged puts a lot of water on the floor, and floor damage costs more than the repair. Call first.
How long does the food last?
About twenty-four hours with the door kept shut. Get what you can into coolers and you have time to decide properly.
Will you replace the water line?
Yes, where the plumbing it connects to is sound and the shut-off is behind the refrigerator where it can be reached. If it's buried in a cabinet or another room, that's a plumber.
Do you do freezers on their own?
Yes, for the same faults: defrost, fans, controls.
What temperature should my fridge be?
Around 35 to 40 degrees in the fresh food side and 0 to 5 in the freezer. If yours is well off that, it's worth a call.
Should I put a surge protector on it?
Yes. Storms around here take out control boards, and a refrigerator is the appliance where losing one hurts most.
How fast do you come out for a warm fridge?
It jumps the queue where the schedule allows, because food is on the line. But you have roughly a day before that food is a problem, so it isn't worth panicking over.
What does the warranty cover?
Ninety days on parts and labor for the repair we did. Boards are the exception. Full exclusions on the FAQs.
The brands this comes up on most
Each of these has its own page with the faults, the parts reality and the model-plate location for that badge.
Where We Work, and How to Reach Us
Refrigerator repair across greater Birmingham, from the north-side towns around Gardendale through the city and out to the Over the Mountain communities.
Call or text (205) 883-9703. Lead with whether the freezer is still cold. On this appliance, that one answer is worth more than any other detail you can give us.
Calls and texts Monday to Friday, 8am to 5pm. Saturday calls are usually answered; Sunday goes to voicemail.
Every town we cover