Honest Appliance Repair From the Person You Speak To
When your washer stops draining, or your dryer runs three cycles, and the clothes are still damp, you want someone who will show up, tell you the truth about what is wrong, and fix it. We repair washers, electric dryers, dishwashers, electric ranges, and refrigerators in Gardendale, Fultondale, Mount Olive, Trussville, Hoover, Vestavia Hills, Mountain Brook, Homewood, Cahaba Heights, Pelham, and across Greater Birmingham. Aaron Tucker started this company in 2022, after years in his father's appliance store and a stint running service calls for a national franchise, because he wanted the person who answered the phone to be the person who showed up at the door.
That is still how it works today. He takes your call, asks for your model number, and lets you know what he thinks the problem is before he leaves the office. Then he arrives in a marked vehicle, wearing a shirt with the company logo. Tracie Burns wrote in September: "It's a one-man operation, and you can tell he takes pride in the service that he provides." We lay down floor protection before moving anything, remove the old part, show it to you, and leave the room the way we found it. Our repairs carry a 90-day warranty on parts and labor.
Whatever has broken, you will always speak with the same friendly person who comes out to fix it. Call or text (205) 883-9703, or send a photo of the model plate, and we will tell you what we can before anyone drives anywhere.
Six Things You Can Count On When You Call
Who You Are Hiring
Aaron grew up in the trade. His father ran Westwood Appliance, a family business that sold and repaired appliances for more than fifty years, and his grandfather had it before that. He started there as soon as he could drive, cleaning and painting machines that had already been refurbished, then worked his way up to selling, diagnosing, and repairing them. What his father drummed into him was less about appliances than about people: start at the bottom, do the work properly, and take care of the customer. "It was always about doing the right thing."
He later joined a national appliance franchise in Birmingham to learn the in-home service side: scheduling, pricing, the machines he had never seen in the shop. He came away certain of one thing: he wanted to stay small. In 2022, he went out on his own, taking every job he could find. He still runs the business the same way today, because growing into a big company was never the goal.
What Happens When You Call
What We Fix
We repair washers, electric dryers, dishwashers, electric ovens and ranges, refrigerators, and more. We take only one gas job: a gas range whose oven will not heat, which is usually the igniter.
Read before you call: Repair or Replace? and Before We Arrive.
Why People Call Us Back
What to Ask Any Appliance Repair Company Before You Let Them In
These are the questions we hear most often before a visit. They are worth asking any company you call, so we have shared our answers alongside them.
Feel free to ask us any of these on the phone, and you will hear the same answers.
Where We Work
We work out of Gardendale and cover Birmingham and the surrounding towns. Most of the map is within thirty minutes of the office, and the day is planned as a loop so the drive time does not end up on your bill.
What We Promise
Questions We Get Asked
What appliances do you repair?
Washers, electric dryers, dishwashers, electric ovens and ranges, standalone electric cooktops, range hoods, garbage disposal replacement, and refrigerators and freezers. We also repair gas ranges whose oven will not heat. If you are not sure whether we can help with yours, just ask, and we will give you a straight answer.
What does a service call cost?
$100. That covers the trip out and a complete diagnosis of the appliance, and it is applied to the total when you go ahead with the repair. We do not publish repair prices, because the honest answer depends on the machine and the part. You will receive one all-in price before any work starts.
How quickly can you come out?
One to two days as a rule, and often the next day. If you call before noon and it is urgent we will try for the same day. We would rather give you a real date than promise same-day and miss it.
Are you licensed and insured?
We are fully insured, and a certificate is available on request. On licensing, the honest answer is that Alabama does not license ordinary household appliance repair. The state's HVAC and refrigeration law specifically exempts household appliances. We hold a Jefferson County business license.
Do you work on Samsung and LG?
Washers and dryers, yes. Both are among our highest-volume brands. Parts for both brands take longer to source than Whirlpool or GE, which we will tell you before you commit.
How do I know if my dryer needs a repair or just a vent cleaning?
Ask yourself whether it is heating. If the drum is hot but clothes are still damp after a full cycle, it is almost always the vent, not the dryer. If there is no heat at all, it is usually the dryer: an element, a thermal fuse, or a thermostat. Either way it is the same visit, and we will check the vent while we have the machine open.
What does the warranty cover?
90 days on labor and on the replacement parts we installed, for the repair we performed. It does not cover misuse, neglect, power surges, poor maintenance, or outside causes such as a restricted dryer vent. Replacement control boards are excluded. It applies to the original repair, not to an unrelated fault that develops later.
Where do I find the model number?
On a washer it sits inside the lid or around the door frame; on a dryer, inside the door or on the back panel; on a dishwasher, on the edge of the door when it is open; on a refrigerator, inside on a side wall or behind the crisper drawers; on a range, behind the bottom drawer or along the frame under the door. A photo of the plate is all we need, and it is the fastest way to make sure the right part is on the van.
What if it breaks on a Friday night?
Text or leave a message. Calls and texts Monday to Friday, 8 am to 5 pm. Saturday calls are usually answered; Sunday goes to voicemail. He does not normally run service calls on weekends, except occasionally to fit a part already ordered, so a Friday-night message is usually booked for early the next week. If a refrigerator has stopped cooling, say so in the message, and get the food into coolers in the meantime.
More of these, including how payment works, what a first-visit fix depends on, and whether a home warranty company can send us are on the FAQs.
Tell us what it is doing
Call or text (205) 883-9703. If it is after hours, leave a message or send a text, and we will reply the next working morning. Photos of the model plate are always welcome and help speed things up.
Check Timings
Calls and texts Monday to Friday, 8am to 5pm.
Saturday calls are usually answered; Sunday goes to voicemail.