Frequently Asked Questions

Straight answers from Aaron Tucker, the one person who takes the call and does the repair. If yours is not here, call or text.

What does it cost to come out?

$100. That covers the trip and a complete diagnosis of the appliance, and it applies toward your total repair cost when you go ahead.

If you need time to think, it still comes off the repair if you go ahead within thirty days; just say when you are ready. After thirty days, a return visit is a further $50 to $100.

What does the $100 get me if I decide not to go ahead?

The answer. A complete diagnosis of what has failed, what it would take to fix, and a straight view on whether the machine is worth it. That is yours whether or not you book the repair, and Aaron will tell you when he does not think a repair makes sense, even when it costs him the job.

Do you publish repair prices?

No. The spread between a cheap fault and an expensive one on the same machine is too wide for a published range to tell you anything useful, so instead you get one all-in figure before any work starts.

What is in the all-in figure?

Parts, labor, tax and the service call. One number, not an itemized list to argue about later. If a second fault turns up once the machine is open, you are told and it is priced then.

Do you offer free estimates?

No. The $100 covers a real diagnosis, and it applies toward your total repair cost. A free estimate on an appliance usually means somebody guessing from the symptom, which is how people end up buying parts they did not need.

What happens to the $100 if the machine cannot be fixed?

If Aaron takes the repair on and cannot complete it, you do not pay the service call. No repair, no service call fee.

Two things are different from that and worth saying plainly. If he gets there and nothing is actually wrong with the machine, the $100 stands, because the trip and the diagnosis still happened. And if the honest answer is that the machine is not worth repairing, or the part has been discontinued, the $100 stands too, because that answer is the thing you called for and it is the one that saves you the most money.

Where he can tell from your description on the phone that it is a job he cannot help with, he will say so before anybody drives out rather than charge a service call to say it at your kitchen.

Do you offer financing?

No.

Is there a discount?

A 10% military discount for active-duty service members and veterans, as a thank-you for your service. Mention it when you call.

How do I pay, and when?

Cards, cash, Venmo, Cash App, Zelle or check. The repair or the service call is due at the time of service. On a special-order part there is a deposit, and the service call is normally collected as that deposit with the balance due when the job is finished.

What if nobody is home when you arrive?

Aaron calls or texts on the way. If there is no answer at the door he tries again and waits fifteen minutes before leaving. A missed appointment carries a $50 no-show fee on top of the service call, so a quick message if your plans change saves everybody the trouble.

Why are control boards excluded?

They are the component most likely to fail again for reasons outside the repair, particularly after a power surge. It is stated plainly rather than buried, so you know before you agree to the work.

What if I supplied the part myself?

Aaron will fit a part you bought as long as it is an original manufacturer part rather than an aftermarket one, and the labor is warranted. Any warranty on the part itself is between you and whoever sold it.

Can you come out the same day?

Sometimes. Call before noon and if it is urgent Aaron will try to fit you in when the schedule allows. Most appliance faults are not emergencies, and people are usually fine being booked one or two days out.

How often does it get fixed on the first visit?

About eight times out of ten, when the part is in stock locally. That is why the model number on the phone matters so much: it lets the likely part be picked up on the way.

What if the part has to be ordered?

Usually one to two days, and Aaron is back within two or three. Nothing is ordered without your approval on the part and the price. Whirlpool, GE, Maytag, Amana, Roper, Admiral, Electrolux, Frigidaire and KitchenAid parts are held locally; Samsung and LG parts get ordered.

What is the arrival window?

Two hours, with a call or a text when he sets off. Not a morning and not a whole day.

When can I reach you?

Calls and texts are answered Monday through Friday, 8am to 5pm. Saturday calls are usually answered, and Sunday goes to voicemail. Call or text and we will find a day that works.

Which appliances do you repair?

Washers, dryers, dishwashers, ovens, ranges and stoves, cooktops, refrigerators, ice makers and water dispensers, range hoods and garbage disposals. Plus dryer vent cleaning, maintenance visits, and dishwasher and disposal installation.

Do you do gas appliances?

A gas range whose oven will not heat, which is usually a failed igniter. For anything else on a gas appliance, call and ask; Aaron will tell you on the phone whether it is a job he takes.

Do you work on refrigerators?

Yes. What Aaron takes is everything outside the sealed system: fans, defrost faults, water valves, ice makers, dampers and boards. If the fridge is running and nothing is cold anywhere, he will usually tell you on the phone whether it is a job he can take rather than charge a service call to say it at your kitchen.

Do you work on gas cooktops?

Electric cooktops, coil and smooth top, are on the list. If yours is gas, call and describe the fault; a gas range whose oven will not heat is a job he takes.

Which brands do you work on?

Whirlpool, GE, Maytag, Frigidaire, Samsung, LG, Kenmore, Electrolux, Amana, KitchenAid, Roper and Admiral. The brands page sets out what he sees most and what he does on each. If your badge and appliance are not on it, ask on the phone rather than assuming either way.

Which refrigerator badges do you actually take?

Whirlpool, GE and Frigidaire, for everything outside the sealed system: fans, defrost faults, water valves, ice makers, dispensers, dampers and boards.

Do you take a machine somebody else has already worked on?

It depends how far it went. If parts have already been swapped it usually is not a job we take. If it has only been opened up and nothing replaced, that is generally fine, and any extra disassembly that was not needed is charged for.

Are you licensed and insured?

Insured, yes, and a certificate is available on request. On licensing the honest answer is that Alabama does not license ordinary household appliance repair. The state's heating, air conditioning and refrigeration law specifically exempts household appliances, so there is no appliance repair license in this state to hold. What this business holds is a Jefferson County business license. If a company tells you it has an appliance repair license in Alabama, it is worth asking which license they mean.

Are you factory certified or an authorized servicer?

No, and we will not claim to be. Aaron does not do manufacturer warranty work, so there is no factory certification to hold.

Where is the model number?

Inside the lid or around the door frame on a washer, inside the door or on the back of a dryer, inside the door frame on a dishwasher, on the fresh food compartment wall on a refrigerator, and behind the bottom drawer or on the door frame on a range. Photograph it rather than reading it out.

Should I do anything before you arrive?

Turn the water off if something is leaking, get food into coolers if a fridge has stopped, and do not unplug a frosted-up freezer. Before We Arrive has the full version and it is the page worth reading first.

Do you take the old appliance away?

No.

Do you work with landlords and property managers?

Individual jobs, yes. No recurring service agreements for rental portfolios.

Do you take home warranty work?

No.

Will you tell me if a repair is not worth doing?

Yes, and that is the point of the repair-or-replace page. It also explains where the money goes either way, because you should read that advice knowing how this business earns.