When the Machine Will Not Wake Up
Everybody's first thought is the control board. The board must be bad, because the machine is not responding. It is one of the most common wrong guesses, and it is the expensive one to be wrong about.
The cheap fault that looks exactly like a dead board. A failed lid lock stops a top loader from starting just as dead as a failed board does. Nothing about the machine tells you which you have. What separates them is what they cost, and the sensible order is to eliminate the inexpensive one before quoting anybody on the other.
How he tells them apart
Often by looking. A failed board frequently carries a burnt spot you can see once the back covers are off, before a meter goes near it. A failing inlet valve announces itself the same way, with water spots or corrosion on top of it.
If it really is the board: why it died
Storms, most of the time. What a bad one damages on an appliance is usually the control board, which is why a surge protector is standing advice here whichever way you go on the repair. The next storm treats a new machine the same as an old one.
Boards are excluded from the 90-day warranty
Replacement control boards are excluded from the 90-day warranty. You hear that before you say yes, not after.
If you decide against it
That is a legitimate call and he will not argue you out of it. The board and the motor are both on the list of repairs people most often turn down. What he publishes about that, word for word: "We'll always give you our honest recommendation. If we don't think a repair makes sense, we'll tell you, even if it means losing the job."
What It Costs, and How the Visit Runs
The visit is $100, it covers a full diagnosis and not just a look, and it comes off the total when you go ahead.
Draining, spinning, filling, leaking, walking during the spin cycle: ordinary work, all of it, and the washer repair page takes each symptom in turn.
How the Visit Goes
What Customers Say
Every review Aaron has, live from Google, in the customer's own words and under their own name.
Questions People Ask Here
I am behind a gate.
Then the gate code, or the name that should be on the list at the gate, goes in when you book. He runs one route in one van, so a callbox he cannot get through eats the whole window, not five minutes of it.
Is the board worth replacing on an older machine?
Sometimes, and it turns on what else is tired rather than on the year. He will tell you what he would do in your position.
My front loader is rumbling.
Describe it on the phone before you book: when in the cycle it happens, and whether it changes with the load. If it sounds like the bearings he will say so on the phone.
Do you need to get behind the machine?
On a top loader he takes the back covers off and often leans it back, so he needs room to work and he brings floor protection for it. A photo of a tight space saves sorting that out on the day.
Can you tell me what it will cost before you come?
Not a real number, no. He can tell you which fault he expects from a good description, but the price comes after he has the machine open, because before that it is a guess.
Can you tell over the phone whether it is the board?
Not for certain, but he can usually narrow it. What the machine does when you press the buttons, and whether anything lights at all, both help before he heads out.
The Rest of What Aaron Does Here
Each of these has its own page with what is covered and what the job usually involves.